Privacy Policy – 3 Patti
Pakistan Gaming Platform

1. Introduction

3 Patti ("we", "us", "our") is an online gaming platform built specifically for Pakistani players. When you use our platform – whether to play slots, bet on cricket and PSL matches, play fish games, deposit via JazzCash or Easypaisa, or simply browse – we need to collect and process certain personal information to provide those services properly.

This Privacy Policy explains what data we collect from you, why we collect it, how we use and protect it, who else might see it, and what rights you have over your own information. We have written this in plain language rather than dense legal text, because we believe you deserve to actually understand what you are agreeing to.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of your agreement with 3 Patti.

2. Data We Collect

We collect personal data through two main routes: information you give us directly, and information generated automatically when you use the platform.

Information You Provide Directly

• Registration details: full name, date of birth, mobile number, email address.
• Identity verification documents when requested: CNIC copy, proof of address, or similar.
• Payment information: your JazzCash number, Easypaisa account, bank account details or Raast ID used for deposits and withdrawals. We do not store full card numbers on our servers.
• Communications: messages you send to our support team, feedback you submit, and any other correspondence.

Information Collected Automatically

• Device information: device type, operating system, browser version, screen resolution.
• Connection data: IP address, approximate location (country and city level), internet service provider.
• Usage data: pages visited, games played, bet history, session duration, deposit and withdrawal history, bonus usage.
• Cookie data: session cookies, preference cookies and analytics identifiers (see Section 6).

3. How We Use Your Data

We use the data we collect for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect given the nature of an online gaming platform. The main purposes are:

• Account management: Creating and maintaining your account, verifying your identity and age, and managing your login security including OTP verification.
• Payment processing: Facilitating deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and processing PKR withdrawal requests to your registered payment methods.
• Platform operation: Enabling gameplay across all categories – slots, live casino, fish games, sports betting on cricket and PSL, table games and crash titles.
• Security and fraud prevention: Detecting and preventing multi-accounting, bonus abuse, payment fraud, money laundering and other prohibited conduct described in our Terms and Conditions.
• Customer support: Responding to your queries, resolving account issues and processing complaints.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problematic gaming behaviour and applying any limits or restrictions you have requested.
• Communications: Sending you important account notices, deposit confirmations, withdrawal updates and – where you have opted in – promotional communications about bonuses and new game releases.
• Platform improvement: Analysing usage data to understand how players use the platform and improve the experience – particularly for Pakistani mobile users on 4G connections.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Most data processing is necessary to provide the services you have signed up for. Without it, we cannot operate your account or process your payments.
• Legitimate interests: We process certain data – such as fraud detection signals and platform analytics – because it is in the legitimate interests of 3 Patti and its players to keep the platform secure and functioning well.
• Legal obligations: Some data retention and identity verification is required to comply with applicable financial and anti-money laundering obligations.
• Consent: Where we rely on consent – for example, for marketing communications – you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

We do not sell your personal data to third parties. Full stop. We share data only where it is genuinely necessary to operate the platform or meet legal requirements. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the minimum data needed to process your deposits and withdrawals in PKR. These providers have their own privacy policies governing how they handle your data.
• Game providers: Third-party game studios whose titles appear on 3 Patti may receive anonymised session data to ensure game integrity and resolve disputes.
• Identity verification services: Where we carry out enhanced KYC checks, we may use a third-party verification service to confirm your identity documents are genuine.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal and compliance: We may disclose data to law enforcement or regulatory bodies if required by law or court order.

6. Cookies and Tracking

3 Patti uses cookies and similar tracking technologies on the website and app. Cookies are small files stored on your device that help us recognise you, remember your preferences and keep your session secure.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, OTP flow and security tokens. You cannot opt out of these without losing access to the platform.
• Preference cookies: Remember your language and display settings so you do not have to reconfigure them each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform. This helps us identify pages that are confusing or slow, particularly on mobile devices with slower connections.
• Security cookies: Used to detect suspicious login attempts, unusual device changes and potential fraud signals.

7. Data Security

We take the security of your personal data seriously and have put a range of technical and organisational measures in place to protect it from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and 3 Patti servers is encrypted using TLS (HTTPS).
• Payment data is handled according to PCI-DSS aligned practices. We do not store full card numbers on our own servers.
• Account access requires OTP verification for withdrawals and for logins from new devices.
• Our systems are monitored continuously for unusual activity, including login anomalies and unusual transaction patterns.
• Staff who handle player data are bound by confidentiality obligations and receive data handling training.

While we apply industry-standard security practices, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected players as soon as reasonably possible.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after account closure. Specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account plus a post-closure period required for financial record-keeping and dispute resolution.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period to satisfy financial record-keeping standards and to handle any payment disputes that arise after account closure.
• Support communications: Kept for as long as needed to resolve the relevant issue and for a reasonable period thereafter in case a related query arises.
• Analytics and usage data: Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Once anonymised, this data cannot be linked back to you.

When data is no longer needed and there is no legal reason to retain it, we delete or anonymise it securely. You may request earlier deletion of certain data – see Section 9 for your rights.

9. Your Rights

You have meaningful rights over your personal data. Here is what you can do and how to do it:

10. Children's Privacy

3 Patti is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we discover that an account belongs to an underage person, we will close that account immediately, forfeit any balance in line with our Terms and Conditions, and delete the associated personal data as soon as practically possible.

If you are a parent or guardian and believe a minor has registered on 3 Patti, please contact our support team straight away with the relevant details so we can act quickly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your data, we will also notify active players by email or through an in-platform notification.

We encourage you to review this page periodically. Continuing to use the platform after a policy update is published means you accept the revised terms. If you are not happy with any change, you can contact support to close your account.

12. Contact Us

If you have any question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how 3 Patti handles your personal information, please reach out to us:

When contacting us about a privacy matter, please include your registered mobile number or email address so we can locate your account and handle your request promptly.